Quick answers to help you plan your journey
Understanding how the booking process works will help you secure your vehicle efficiently. We handle reservations through our online platform, connecting you with local rental companies across Greece. Below are the most common questions about making a reservation.
Select your pickup location, dates, and preferred vehicle on our homepage. Review available options and choose the one that suits your needs. Complete the form with your details and submit the booking advance online by card. You will receive a confirmation email with your voucher.
Reservations are confirmed by vehicle type and features, not by exact make and model. For example, if you book a 4x4 SUV, the rental company will provide a vehicle in that category - Toyota RAV4, Suzuki Vitara, or similar. The specific model depends on availability at the time of pickup.
The voucher arrives by email within minutes of completing your booking. Check your spam folder if you do not see it. The voucher includes pickup instructions, contact details for the local rental company, and a summary of your reservation terms. Print it or save it on your mobile device.
Payments are split into two parts: an advance paid online and a balance settled when you collect the vehicle. The system is straightforward once you understand what is due at each stage. More details are available on our payment methods page.
You pay a booking advance by card online. This secures your reservation. The remaining balance is paid when you collect the vehicle. The exact split is shown during the booking process before you confirm. Cash is not accepted for online payments.
The accepted payment method for the balance depends on the specific vehicle you reserve. Options may include debit card, cash, or credit card. This information is clearly stated during booking and appears on your voucher. Different vehicles from the same category can have different requirements.
Only the booking advance is paid online. The balance is settled at pickup. This arrangement is standard with rental companies in Greece and allows flexibility for those who prefer to pay the remainder with cash or debit card on arrival.
A deposit is a temporary hold placed by the rental company, separate from the rental payment. It acts as security against damage or traffic fines. The deposit requirement varies by vehicle and is unrelated to insurance or excess coverage.
No. Some vehicles are available with no deposit at all. Others require a hold on a credit card. The deposit policy for each vehicle is shown before you book. If a deposit is required, the amount and card type will be specified on your voucher.
Choose a vehicle listed as available without a deposit. Alternatively, if you have a debit card, check with your bank about raising your card limit temporarily. Some debit cards can accommodate a hold if the limit is sufficient. Requirements depend on the specific vehicle, not on the vehicle class.
The rental company releases the hold after you return the vehicle without damage and settle any outstanding charges. Release times vary by bank - typically within a few days. Contact the rental company if the hold is not reversed within the expected timeframe.
Rental companies enforce document and age requirements strictly. Make sure you have the correct papers and meet the criteria before arrival. Missing documents can result in the rental company refusing to hand over the vehicle.
You need a valid driving licence held for at least one year, your passport or ID card, and the voucher we email you. Drivers with licences issued outside the EU should carry an International Driving Permit alongside their original licence. The rental company may request additional identification.
Minimum age is typically 21 years, though some vehicles require drivers to be 23 or older. Age requirements are stated for each vehicle during booking. Younger drivers may face restrictions on vehicle categories. Check the details before confirming your reservation.
Collecting and returning your vehicle involves a few simple steps. Rental companies operate in different ways depending on location - some have desks at airports, others deliver vehicles to hotels. The voucher contains precise instructions.
Pickup locations vary. At Heraklion Airport (HER), for example, you may meet the rental company at a desk inside the terminal or outside near the car park. In city centres, pickup can be at an office on Eleftherias Avenue or another address. Some companies offer delivery to your hotel. Your voucher includes exact instructions and contact details.
The rental company representative will inspect the vehicle with you and note any existing damage on the rental agreement. You sign the agreement, which outlines the terms, insurance coverage, excess, and return conditions. Ask about fuel policy, mileage limits, and permissible routes at this point.
Some rental companies allow key drop-off outside working hours. This must be arranged in advance. Contact the rental company using the details on your voucher if your flight or schedule requires an out-of-hours return. Unannounced after-hours returns are usually not permitted.
Greek roads range from modern motorways on the mainland to narrow mountain tracks on islands. Traffic rules are standard, but local conditions require attention. Ferries, fuel stations, and route planning all need consideration.
Ferry travel to other islands or crossings between mainland and islands require explicit permission from the rental company. This applies to routes from Crete to Santorini, or Athens to Corfu, for example. You may need to purchase ferry tickets separately. Always confirm cross-island travel rules before booking.
Tolls apply on mainland motorways such as the route from Athens to Thessaloniki. Payment is via electronic or cash lanes. Crete has no toll roads. Keep small denomination notes or coins if paying cash. Some rental agreements include electronic toll passes - ask the rental company at pickup.
Speed limits are 50 km/h in urban areas, 90 km/h on rural roads, 110 km/h on expressways, and 130 km/h on motorways. Greece uses right-hand traffic. Police enforce limits with cameras and roadside checks. Fines for speeding are issued to the rental company, who will charge your card if you are the named driver.
Plans can shift unexpectedly. Modifications to bookings and cancellations are handled according to the terms stated in your voucher. Contact us as early as possible if you need to make changes or cancel your reservation.
Date changes depend on availability and the terms of your reservation. Contact us at [email protected] as soon as you know you need to adjust your pickup or return time. We will check with the rental company and inform you of any additional charges or refunds.
Cancellation terms vary by reservation. Most bookings allow cancellation up to a certain number of days before pickup with a full or partial refund. The exact policy is outlined in your voucher. Late cancellations or no-shows may forfeit the booking advance. Email us to cancel or review your specific terms.
Email us at [email protected] or visit our office at Eleftherias Square, Heraklion, Greece. We are available Monday to Sunday from 8:00 AM to 8:00 PM (GMT+2). For urgent matters related to an active reservation, use the contact details for the local rental company provided in your voucher. Visit our contact page for more information.