How we handle your personal information
Last updated: September 2026
This Privacy Policy explains how 4Drive Greece collects, uses, and protects your personal information when you visit our website and use our booking services. We are committed to safeguarding your data and ensuring transparency about our practices.
4Drive Greece operates the website 4drivegreece.com and provides vehicle booking services for travellers exploring Greece. Our address is Eleftherias Square, Heraklion, Greece. For any privacy-related questions, you can contact us at [email protected].
When you book through our platform, the rental agreement is signed directly with the local rental company at the point of collection. Each rental company operates independently and processes your booking data according to their own policies.
We collect information you provide directly through our website. This includes details submitted via contact forms, review submissions, and enquiry messages. The information typically includes your name, email address, and the content of your message.
Our server automatically logs technical data during your visit. This includes your IP address, browser type, operating system, referring pages, and timestamps. These logs help us maintain website security and troubleshoot technical issues.
We do not collect payment card details directly. Online payment processing is handled by third-party payment gateways that comply with industry security standards.
When you complete a booking, you provide information necessary to arrange your vehicle collection. This includes your full name, contact details, pickup and return locations, dates, and driving licence information.
Your booking data is processed by our booking management system and shared with the local rental company that will prepare your vehicle. The rental company requires this information to prepare the rental agreement, verify your eligibility to drive, and arrange the handover at the agreed time and location.
Additional services you request during booking - such as child seats, additional driver authorisation, or ferry crossing permissions - are also transmitted to the rental company. These details appear in your booking voucher and in the rental agreement signed at collection.
Our website uses cookies to improve functionality and analyse visitor behaviour. Session cookies remember your language preference and booking search parameters during your visit. These expire when you close your browser.
We use analytics tools to understand how visitors use our website. This includes which pages are viewed most often, where visitors enter and exit the site, and which devices and browsers are used. Analytics data is aggregated and does not identify individual users.
You can disable cookies through your browser settings, though some website features may not function properly without them. Most browsers allow you to refuse all cookies or to accept only certain types.
We use the information you provide to respond to your enquiries, process your bookings, and send booking confirmations and vouchers. Contact details allow us to reach you if there are changes to your reservation or if the rental company needs to communicate pickup instructions.
Technical logs and analytics data help us improve website performance, identify and fix errors, and understand which content is most useful to visitors. We may use aggregated statistics internally to evaluate the effectiveness of different pages and features.
We do not use your personal information for marketing purposes unless you have explicitly opted in to receive updates. You can withdraw consent at any time by contacting [email protected].
Your booking information is shared with the local rental company that will provide your vehicle. This sharing is necessary to fulfil the service you have requested. The rental company uses your data to prepare the rental agreement and coordinate the handover.
We may share information with service providers that help operate our website and booking system. These providers are bound by confidentiality agreements and are only permitted to use your data for the specific services they provide to us.
We will disclose information if required by law, court order, or government regulation. We may also disclose data to protect our legal rights, prevent fraud, or ensure the safety of our users and the public.
We retain booking records for a period necessary to provide customer support and comply with legal obligations such as tax and accounting requirements. Contact form submissions and general enquiries are typically kept for up to two years.
Technical logs and analytics data are retained for shorter periods, usually between three and twelve months, depending on the type of data. Once the retention period expires, data is securely deleted or anonymised.
You have the right to request access to the personal information we hold about you. You can also request correction of inaccurate data or deletion of data we are no longer legally required to retain.
If you wish to withdraw consent for data processing where consent is the legal basis, you may do so at any time. You also have the right to object to certain types of processing and to request that we restrict processing in specific circumstances.
To exercise any of these rights, contact us at [email protected]. We will respond to your request within a reasonable timeframe and may need to verify your identity before proceeding.
If you have questions about this Privacy Policy or how we handle your personal information, please contact us by email at [email protected]. Our office hours are Monday to Sunday, 8:00 AM - 8:00 PM (GMT+2).
We review this Privacy Policy periodically and update it as needed to reflect changes in our practices or legal requirements. The date at the top of this page shows when the policy was last revised.